Certificates of completion are created once a participant has earned all micro-credentials in their micro-endorsement.
If you are unable to locate or download your certificate of completion, please check the following troubleshooting tips. If you are still experiencing issues, please contact our support team by emailing firstname.lastname@example.org.
All micro-credentials within the micro-endorsement have not yet been earned.
In order for a certificate to generate, all micro-credentials included in the micro-endorsement must be earned. Individual earned micro-credentials generate a downloadable digital badge. View Micro-credentials as Open Badges for more information.
It has not been 24 hours since your final micro-credential was assessed as earned.
Certificates generate each night. If your micro-credential was assessed as earned after the nightly certificate generation was completed, your certificate will not be available until the following night.
As a friendly reminder, certificates of completion, as well as digital badges, are located within your Profile on the Earned tab.
- Click on your profile picture.
- Scroll below your earned micro-credentials.
- Click the cloud icon below the Micro-Endorsement banner to download your certificate of completion.
More information can be found here: Viewing Your Micro-credential Work & Downloading your Digital Badge and Certificate.