BloomBoard Support is available to assist Faculty as needed throughout their implementation.
BloomBoard Support is currently available Monday-Friday from 9 am-5 pm Eastern. Questions received outside of those hours will be answered the following business day. Any holidays and closures will be posted on the BloomBoard platform in advance of the closure.
Purpose: The purpose of this communication template is to help Faculty to know what information is needed within their requests so that BloomBoard Support can assist them as quickly and efficiently as possible.
- technical support
- help with learner assessment questions
- help with content questions, including broken links
- helpful articles at support.bloomboard.com
Please note, this template is meant to be used as a guide. We understand that in many scenarios, questions from Faculty will be unique to their implementation and that they can and will adjust the information they share with BloomBoard Support as needed.
Directions:
- Faculty emails support@bloomboard.com with “Faculty Support Question” in the subject of the email. Within your email, provide the following information for BloomBoard Support to provide effective assistance.
- Please note, not all of the information below is necessary. Items are notated as required* need to be provided. The more information you can provide to BloomBoard Support, the more efficiently they can work to provide you with a solution and/or next steps.
BloomBoard Support Request / Information Needed from Faculty
Faculty may copy and paste the list below to guide their email to the BloomBoard Support Team. Alternatively, faculty can access this template to download, complete, and upload to their email to send to the BloomBoard Support Team.
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For content clarification or assessment questions:
- Cohort Name (if applicable)
- Micro-credential / Unit / Title - required*
- Module / Artifact # and Indicator - required* as applicable
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Participant Information, (first and last name, email) - required* as applicable
- Cohort Name (if applicable)
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For technical support:
- Thorough Description of the technical issue - required*
- Location within the BloomBoard platform - required*
- Browser (https://www.whatismybrowser.com/)
- Device Type
- Include screenshots when possible
- The approximate time and timezone when experiencing the issue
- Participant Information, (first and last name, email) required* as applicable
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To report a broken link:
- Micro-credential / Unit / Title - required*
- Name of the article or video with the broken link
- Location of the article with the broken link (Learn or Module #, artifact #)
As a friendly reminder, our email address is support@bloomboard.com.