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Lake Erie College: Support FAQ

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Students can use this guide to help them discover when to reach out to BloomBoard Support vs when to contact Lake Erie College or their home school district to assist them with their questions.

Students can view the Lake Erie College Program User Guide for additional information, including:

  • Degree Overview
  • Grading Policies
  • Degree Supports
  • Transcripts, Associated Fees, & Graduation

 

Participant Supports and Resources

BloomBoard Support

Lake Erie College Support

District Support
Platform  / Technical  Support  questions:
  • Logging in
  • Platform navigation
  • Uploading issues
  • Using the annotation tool
  • Trouble submitting
  • Collaboration discussion tool
  • Broken links/videos within the course/unit content

University Specific questions:

  • Term start and end dates
  • Transcript requests 
  • Key Contacts 
  • BloomBoard Credit transfer policy
  • Is non-degree bearing credit available?
  • Available programs, certificates?
  • Incorrect course appearing in the platform

 Faculty:
  • Clarification of requirements and competency indicators and demonstrated outcomes
  • Clarification of assessment feedback
  • Questions about grading policy
  • Assignment due dates
  • Extension information/requests

Lake Erie College:

  • Course Enrollment
  • Incorrect course appearing in the platform
  • Financial aid
  • Credit transfer policy (Transcript Audit for courses taken at other IHEs)
  • Drop a course
  • IHE Platforms/LMS
 Your School or District Administrator:
  • Who is my mentor?
  • Who pays for a course if I fail or drop out?
  • Concerns with placement and access required for courses.

 

Lake Erie College Contact List

Department

Email and/or Phone Contact
Credit Transfer Information ptp@lec.edu
Enrollment Questions
  • New Participants
  • Current Participants
  • Add/Drop Courses
 ptp@lec.edu
Financial Services 

Finaid@lec.edu 

440-375-7100
Program Advisor ptp@lec.edu
Registrar

registrar@lec.edu 

440-375-7010

Technical Support

Single Sign On integration

 techsupport@lec.edu
Transcript Request registrar@lec.edu