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Point Park University: Support FAQ

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Students can use this guide to help them discover when to reach out to BloomBoard Support vs when to contact Point Park University or their home school district to assist them with their questions.

Students can view the Point Park University 2024 Residency Program User Guide for additional information, including:

  • Degree Overview
  • Grading Policies
  • Degree Supports
  • Transcripts, Associated Fees, & Graduation

 

Participant Supports and Resources

BloomBoard Support

Point Park University Support

District Support

Platform  / Technical Support  questions:

  • Logging in
  • Platform navigation
  • Uploading issues
  • Using the annotation tool
  • Trouble submitting
  • Collaboration discussion tool
  • Broken links/videos within the course/unit content

University Specific questions:

  • Term start and end dates
  • Transcript requests 
  • Key Contacts 
  • BloomBoard Credit transfer policy
  • Is non-degree bearing credit available?
  • Available programs, certificates?
  • Incorrect course appearing in the platform

Faculty:

  • Clarification of requirements and competency indicators and demonstrated outcomes
  • Clarification of assessment feedback
  • Questions about grading policy
  • Assignment due dates
  • Extension information/requests

Point Park University:

  • Course Enrollment
  • Financial aid
  • Credit transfer policy (Transcript Audit for courses taken at other IHEs)
  • Drop a course
  • IHE platforms/LMS
  • School of Education required courses (Math/English)

Your School or District Administrator:

  • Who is my local district mentor?
  • Who pays for a course if I fail or drop out?
  • Concerns with placement and access required for courses.

 

Point Park University Contact List

Department

Email and/or Phone Contact

Admissions Counselor:

Jodi Golis

Email: jgolis@pointpark.edu 

Phone: 412-392-3915

Residency Coordinator:

Ashlee Geesaman

Email: ashlee.geesaman@pointpark.edu 

Phone: 412-353-9413
Registrar

Email: Registrar@pointpark.edu 

Phone: 412-392-3861
Financial Services 

Email: FinancialAid@pointpark.edu 

Phone: 412-392-3930
Point Park Technical Support

Email: HelpDesk@pointpark.edu 

Phone: 412-392-3494
Official and Unofficial Transcript Requests https://www.pointpark.edu/about/admindepts/registrarsoffice/transcripts/