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Drew University: Support FAQ

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Students can use this guide to help them discover when to reach out to BloomBoard Support vs when to contact Drew University to assist them with their questions.

Students can view the Drew University BA Elementary Education Program Guide for additional information, including:

  • Degree Overview
  • Grading Policies
  • Degree Supports
  • Transcripts, Associate Fees & Graduation

 

Participant Supports and Resources

BloomBoard Support

Drew University Support

District Support

Platform  / Technical  Support  questions:

  • Logging in
  • Platform navigation
  • Uploading issues
  • Using the annotation tool
  • Trouble submitting
  • Collaboration discussion tool
  • Broken links/videos within the course/unit content
     

University Specific questions:

  • Term start and end dates
  • Transcript requests
  • Key Contacts
  • BloomBoard Credit transfer policy
  • Is non-degree bearing credit available?
  • Available programs, certificates?
  • Incorrect course appearing in the platform
     

Faculty:

  • Clarification of requirements and competency indicators and demonstrated outcomes
  • Clarification of assessment feedback
  • Questions about grading policy
  • Assignment due dates
  • Extension information/requests
     

Drew University:

  • Course Enrollment
  • Incorrect course appearing in the platform
  • Financial aid
  • Credit transfer policy (Transcript Audit for courses taken at other IHEs)
  • Drop a course
  • Treehouse support

Your School or District Administrator:

  • Who is my mentor?
  • Who pays for a course if I fail or drop out?
  • Concerns with placement and access required for courses.

 

 

 

Drew University Contact List

Department

Email and/or Phone Contact

Drew University Student Success Advisor, Program Coordinator

Email: education@drew.edu

Drew University Admissions

Phone Number: 973-408-3739

Email: admissions@drew.edu

Drew University Registrar

Phone Number: 973-408-3025

Email: regist@drew.edu

Drew University Financial Services

Phone Number: 973-408-3112

Email: finaid@drew.edu

Drew University Faculty

Faculty for each course are assigned at the start of each term.

Drew University Technical Support

Drew University Help Desk

Support Hours: Monday-Friday 9:00 am to 5:00 pm

Phone Number: 973-408-4357

Email: helpdesk.drew.edu

Local District Mentor

Mentors are assigned by your school district.