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Batten University: Support FAQ (Formerly Virginia Wesleyan University)

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Students can use this guide to help them discover when to reach out to BloomBoard Support vs when to contact Batten University to assist them with their questions.

Students can view the Batten University Pathway to Teaching Fellowship Program Guide for additional information, including:

  • Degree Overview
  • Grading Policies
  • Degree Supports
  • Transcripts, Associate Fees & Graduation
     

Participant Supports and Resources

BloomBoard Support

Batten University Support

District Support

Platform  / Technical  Support  questions:

  • Logging in
  • Platform navigation
  • Uploading issues
  • Using the annotation tool
  • Trouble submitting
  • Collaboration discussion tool
  • Broken links/videos within the course/unit content
     

University Specific questions:

  • Term start and end dates
  • Transcript requests
  • Key Contacts
  • BloomBoard Credit transfer policy
  • Is non-degree bearing credit available?
  • Available programs, certificates?
  • Incorrect course appearing in the platform
     

Faculty:

  • Clarification of requirements and competency indicators and demonstrated outcomes
  • Clarification of assessment feedback
  • Questions about grading policy
  • Assignment due dates
  • Extension information/requests
     

Batten University:

  • Course Enrollment
  • Incorrect course appearing in the platform
  • Financial aid
  • Credit transfer policy (Transcript Audit for courses taken at other IHEs)
  • Drop a course
  • Application Submission support

Your School or District Administrator:

  • Who is my mentor?
  • Who pays for a course if I fail or drop out?
  • Concerns with placement and access required for courses.

 

Batten University Contact List
 

Department

Email and/or Phone Contact

Batten University Program Director

 Email: Bill McConnell; wmcconnell@batten.edu

Batten University Admissions

Phone Number: 757-455-3208

Email: enrollment@batten.edu

Batten University Registrar

Phone Number: 757-455-3358

Email: registrar@batten.edu

Batten University Financial Services

Phone Number: 757-455-3345 

Email: finaid@batten.edu

Batten University Faculty

Faculty for each course are assigned at the start of each term.

Batten University Technical Support

Batten University IT Support Desk

Support Hours: 8:30am - 4:30pm EST

Phone Number: 757-524-5900

Email: helpdesk@batten.edu

Local District Mentor

Mentors are assigned by your school district.