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Doane University: Support FAQ

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Students can use this guide to help them discover when to reach out to BloomBoard Support vs when to contact Doane University or their home school district to assist them with their questions.

 

 

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Participant Supports and Resources

BloomBoard Support

Doane University Support

District Support

Platform  / Technical  Support  questions:

  • Logging in
  • Platform navigation
  • Uploading issues
  • Using the annotation tool
  • Trouble submitting
  • Collaboration discussion tool
  • Broken links/videos within the course/unit content
     

University Specific questions:

  • Term start and end dates
  • Transcript requests
  • Key Contacts
  • BloomBoard Credit transfer policy
  • Is non-degree bearing credit available?
  • Available programs, certificates?
  • Incorrect course appearing in the platform
     

Faculty:

  • Clarification of requirements and competency indicators and demonstrated outcomes
  • Clarification of assessment feedback
  • Questions about grading policy
  • Assignment due dates
  • Extension information/requests
     

Doane University:

  • Course Enrollment
  • Incorrect course appearing in the platform
  • Financial aid
  • Credit transfer policy (Transcript Audit for courses taken at other IHEs)
  • Drop a course
  • Doane platforms or Canvas technical support

Your School or District Administrator:

  • Who is my mentor?
  • Who pays for a course if I fail or drop out?
  • Concerns with placement and access required for courses.

 

Doane University Contact List

Department

Email and/or Phone Contact

General Supports

Doane Technical Support (SSO, email, etc

Email: help@doane.edu

Phone Number: 402-826-8411

Website: Doane Website

Transcript Request

 enrollment@doane.edu or etranscripts@doane.edu
 

AI for K-12 Teaching Certification Program

Program Overview & Course Specifics

Ali Shull

Preparing Responsive, Innovative, Modern Educators Program 

(Bachelor’s Program)

Program Advising Support

Abi Nelson

Financial Aid Questions

Email: FAOffice@doane.edu 

Phone Number: 402.826.8260
 

Credit Transfer Information

enrollment@doane.edu

Enrollment Questions

  • New Participants
  • Current Participants
  • Add/Drop Courses
 nrregistrar@doane.edu
 

Local District Mentor

Mentors are assigned by your school district.